Refund & Return Policy

SHENYORK LLC, we want you to shop with confidence at https://shenyork.com.

📦 Returns

We accept returns within 14 days of delivery.

To be eligible:

  • Item must be unused and in original packaging
  • Proof of purchase is required

❗ Opened or used products cannot be returned (for hygiene reasons)

💸 Refunds

Once your return is received and inspected:

  • Approved → Refund issued to original payment method
  • Processing time: 5–10 business days

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

❌ Non-Returnable Items

  • Used or opened products
  • Final sale items
  • Gift cards

📦 Damaged or Wrong Items

If your item is damaged or incorrect:

📩 Contact us within 48 hours with photos
We will offer a replacement or full refund

❌ Order Cancellation

Orders can be canceled within 12 hours of purchase only.

📩 Contact

Email: support@shenyork.com
Website: https://shenyork.com