Refund & Return Policy
SHENYORK LLC, we want you to shop with confidence at https://shenyork.com.
📦 Returns
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused and in original packaging
- Proof of purchase is required
❗ Opened or used products cannot be returned (for hygiene reasons)
💸 Refunds
Once your return is received and inspected:
- Approved → Refund issued to original payment method
- Processing time: 5–10 business days
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
❌ Non-Returnable Items
- Used or opened products
- Final sale items
- Gift cards
📦 Damaged or Wrong Items
If your item is damaged or incorrect:
📩 Contact us within 48 hours with photos
We will offer a replacement or full refund
❌ Order Cancellation
Orders can be canceled within 12 hours of purchase only.
📩 Contact
Email: support@shenyork.com
Website: https://shenyork.com